Terms of Service

Last Updated: November 6, 2026

Welcome to Sarte Leather. These Terms of Service govern your access to and use of our website, www.sarteleather.com, and any purchases made through our online store.

By accessing our website or placing an order, you agree to these Terms of Service, along with our Privacy Policy, Return & Refund Policy, and Shipping Policy.

Please read these terms carefully before using our website or placing an order.

1. General Conditions

By using our website, you confirm that:

• You are legally capable of entering into a purchase agreement.

• The information you provide is accurate and complete.

• You will use our website for legitimate purposes.

• You will not use our website for fraudulent, unlawful, or unauthorized activities.

• You agree to follow the policies and conditions published on our website.

We reserve the right to restrict or refuse access to our services where there is a legitimate business or legal reason to do so.

2. Products and Descriptions

At Sarte Leather, we make every reasonable effort to display our products accurately and provide clear information about their features, materials, colours, sizes, and specifications.

However, please note:

• Product colours may appear slightly different depending on your screen, device, or display settings.

• Natural leather may have variations in texture, grain, and appearance.

• Product photographs are intended to represent the actual products as accurately as possible.

• Minor variations in appearance do not automatically indicate a manufacturing defect.

We reserve the right to update product descriptions, photographs, specifications, and availability when necessary.

3. Pricing and Product Availability

All product prices are displayed in Pakistani Rupees (PKR), unless otherwise stated.

We make reasonable efforts to ensure that product prices and availability information are accurate.

However, we reserve the right to:

• Update prices when necessary.

• Correct genuine pricing or listing errors.

• Modify product specifications and descriptions.

• Discontinue products or collections.

• Limit product quantities where appropriate.

Any applicable delivery charges or additional costs will be communicated during the ordering process.

Changes in product pricing will not automatically change the price of an order that has already been confirmed, except where correction of a genuine error or applicable law requires otherwise.

4. Orders and Order Confirmation

When you place an order through our website, you agree to provide accurate and complete information.

This includes:

• Your full name.

• Active phone number.

• Complete delivery address.

• Correct product selection.

• Selected size, colour, or other available product options.

After receiving your order, our team may contact you through a phone call, SMS, WhatsApp, or another available communication channel to verify your order details.

An automated order acknowledgement does not necessarily mean that the order has been finally accepted for dispatch.

Orders are subject to product availability, verification, and confirmation by Sarte Leather.

We reserve the right to decline or cancel orders where there are legitimate concerns, including inaccurate information, suspected fraudulent activity, unavailable products, or genuine pricing errors.

If an order cannot be fulfilled, we will make reasonable efforts to notify you.

5. Cash on Delivery (COD) Payments

Sarte Leather currently accepts Cash on Delivery (COD) only.

This means:

• No online card payments are currently accepted.

• No online bank payments are currently accepted.

• Customers pay for their orders in cash when the parcel is delivered.

• Customers are responsible for having the correct payment amount available at the time of delivery.

The total payable amount will be communicated during the ordering process or in your order confirmation.

By placing a COD order, you agree to receive the parcel at your provided delivery address and pay the confirmed amount upon successful delivery.

6. Shipping and Delivery

We aim to process and dispatch orders as efficiently as possible.

Delivery timelines may vary depending on:

• Delivery location.

• Courier availability.

• Order verification and processing.

• Public holidays.

• Weather conditions.

• Unexpected operational or logistical delays.

Customers are responsible for providing accurate delivery information and remaining available to receive their orders.

Delivery estimates are provided as guidance and may change due to circumstances beyond our reasonable control.

For further information about dispatch, delivery, and shipping conditions, please refer to our Shipping Policy.

7. Order Cancellation

Customers may request order cancellation before their orders have been dispatched.

Once an order has been dispatched or handed over to the courier, cancellation may no longer be possible through our normal cancellation process.

To request cancellation, contact our customer support team as soon as possible and provide your order number.

Sarte Leather reserves the right to cancel orders for legitimate reasons, including:

• Incorrect or incomplete customer information.

• Product unavailability.

• Suspected fraudulent orders.

• Significant pricing or listing errors.

• Delivery or operational restrictions.

Where we cancel a confirmed order, we will make reasonable efforts to inform the customer.

8. Return, Replacement and Refund Conditions

All returns, replacements, and refunds are governed by our separate Return & Refund Policy.

Our general conditions include:

• Ordinary change-of-mind returns are not accepted.

• Products cannot normally be returned simply because a customer dislikes them after opening the parcel.

• Verified damaged or defective products may be reported within 7 days of delivery.

• Product-related claims are subject to review and verification.

• Eligible replacements or refunds are handled according to our Return & Refund Policy.

Please review the complete Return & Refund Policy before placing an order.

Nothing in these Terms is intended to exclude or restrict any customer rights or remedies that cannot legally be excluded under applicable consumer protection laws.

9. Customer Responsibilities

When placing an order or using our website, you agree to:

• Provide genuine and accurate personal information.

• Provide a complete and accessible delivery address.

• Keep your contact number active and reachable.

• Respond to order verification requests when reasonably necessary.

• Accept and pay for confirmed COD orders.

• Follow the published website policies.

• Use our website responsibly and lawfully.

Repeated fraudulent orders, false information, or intentional misuse of our services may result in restrictions on future orders, where legally permitted.

10. Intellectual Property Rights

All content displayed on the Sarte Leather website, including:

• Brand name and logo.

• Product photographs.

• Website graphics and designs.

• Written content and descriptions.

• Marketing materials.

• Website layout and visual elements.

is owned by Sarte Leather or used with appropriate authorization.

You may not reproduce, copy, distribute, modify, publish, or commercially use our website content without prior written permission.

Unauthorized use of our brand identity, images, or original content is prohibited.

11. Website Use and Prohibited Activities

You agree not to use our website to:

• Engage in fraudulent or unlawful activities.

• Attempt unauthorized access to our website or systems.

• Distribute viruses, malicious software, or harmful code.

• Interfere with website functionality or security.

• Copy or misuse our website content.

• Submit false, misleading, or abusive information.

• Use automated systems to exploit or disrupt website operations.

We reserve the right to restrict access or take appropriate action against activities that violate these conditions.

12. Third-Party Services and Links

Our website may contain links to third-party websites, applications, or services.

These services may include courier companies, social media platforms, analytics tools, and other service providers.

Such third-party services operate independently and may have their own terms, privacy policies, and practices.

Sarte Leather is not responsible for the content, availability, or independent practices of external websites.

We encourage customers to review the applicable terms and privacy policies of third-party services before using them.

13. Limitation of Liability

Sarte Leather makes reasonable efforts to maintain website accuracy, availability, and functionality.

However, we do not guarantee that our website will always operate without interruptions, technical errors, or temporary service disruptions.

To the extent permitted by applicable law, Sarte Leather will not be responsible for indirect or consequential losses resulting from temporary website interruptions or circumstances beyond our reasonable control.

Nothing in this section excludes liability for defective products, misleading representations, or other liabilities that cannot legally be excluded under applicable law.

14. Privacy and Personal Information

Your privacy is important to us.

Any personal information collected through our website is handled according to our Privacy Policy.

We may collect and use customer information to:

• Process and verify orders.

• Arrange deliveries.

• Communicate order updates.

• Provide customer support.

• Improve our products and services.

• Maintain business records.

For more information, please review our Privacy Policy.

15. Force Majeure

Sarte Leather will not be held responsible for delays or failures in performing certain obligations when caused by circumstances beyond our reasonable control.

These circumstances may include:

• Natural disasters.

• Severe weather conditions.

• Government restrictions.

• Public emergencies.

• Courier or transportation disruptions.

• Unexpected infrastructure or technical failures.

• Other unforeseen circumstances affecting normal business operations.

We will make reasonable efforts to resume normal services when such circumstances are resolved.

16. Governing Law

These Terms of Service are governed by the applicable laws of Pakistan.

For customers and transactions in Punjab, applicable provincial consumer protection laws, including the Punjab Consumer Protection Act 2005, as amended, may also apply.

Any dispute will be handled by the appropriate competent authority or court under applicable law.

Nothing in these Terms limits any mandatory rights available to customers under applicable legislation.

17. Changes to These Terms

Sarte Leather reserves the right to revise, update, or modify these Terms of Service when necessary.

Changes may reflect updates to our business operations, website features, products, services, or applicable legal requirements.

Updated Terms will be published on this page with a revised Last Updated date.

Your continued use of our website after changes are published is subject to the updated Terms, to the extent permitted by applicable law.

We encourage customers to review this page periodically.

18. Contact Information

For questions regarding these Terms of Service, orders, products, or our website, please contact our customer support team.

Thank you for choosing Sarte Leather.

A Legacy in Every Layer.