Return & Refund Policy

Last Updated: November 6, 2026

At Sarte Leather, we take pride in the quality of our leatherwear and carefully prepare every order before dispatch. Our goal is to ensure that every customer receives their order in the condition and quality they expect.

To maintain product quality and hygiene standards, we follow a clear return and refund policy. Please read the following terms carefully before placing your order.

1. Return Policy

Sarte Leather follows a strict return policy.

• We do not accept returns for change of mind, personal preference, or styling choices.

• Once a parcel has been opened, it is not eligible for a normal return.

• We do not accept returns simply because a customer dislikes the product after opening or inspecting it.

• Returns are considered only in cases of verified damaged or defective products, reported within 7 days of delivery.

• All return requests are subject to verification and approval.

Important: Opening a parcel to inspect the product does not remove your ability to report genuine damage or a manufacturing defect under our 7-day damage claim policy.

2. Damaged or Defective Products

Customer satisfaction matters to us, and we take genuine product issues seriously.

If you receive a damaged or defective product, you must contact our customer support team within 7 days from the delivery date.

To submit a damage claim, please provide:

• Your order number.

• Your full name and contact number.

• Clear photographs showing the damage or defect.

• An unboxing video, if available, to help verify the reported issue.

Our team will review the information and determine the appropriate solution.

Depending on the nature of the issue, we may arrange a replacement or an approved refund.

Claims submitted after the 7-day reporting period may not be accepted under our standard policy, subject to applicable consumer protection laws.

3. Non-Returnable Situations

Returns will not be accepted for the following reasons:

• Change of mind after opening the parcel.

• Personal styling or colour preferences.

• Disliking the product after receiving or inspecting it.

• Products that have been worn, washed, altered, or misused.

• Damage caused by improper handling or failure to follow leather care instructions.

• Normal variations in natural leather grain, texture, or appearance.

• Requests submitted outside the 7-day damage claim period.

Natural leather can have individual variations in texture and grain. These characteristics are part of the material's natural appearance and are not automatically considered defects.

4. Refund Policy

Sarte Leather prioritizes resolving verified product issues through replacement wherever reasonably possible.

Refunds may be considered when:

• A product is confirmed to have arrived damaged or defective.

• A suitable replacement is unavailable.

• A confirmed order cannot be fulfilled by Sarte Leather.

• A refund is otherwise required under applicable consumer protection laws.

All damage-related refund requests are subject to inspection and verification.

We do not provide refunds for ordinary change-of-mind requests or personal styling preferences.

5. Cash on Delivery (COD) Refunds

Sarte Leather currently accepts Cash on Delivery (COD) only.

Since customers pay in cash when receiving their orders, approved refunds will be coordinated directly with the customer.

Depending on the circumstances, an approved refund may be arranged through a mutually agreed bank transfer or another suitable refund method.

Our customer support team will communicate the necessary details and instructions once the refund has been approved.

6. Return Shipping Charges

For verified damaged or defective products, Sarte Leather will arrange or cover the applicable return shipping expenses.

Customers should not send any product back without first receiving confirmation and return instructions from our support team.

Return shipping arrangements will be communicated individually after the claim has been reviewed.

7. How to Report a Damaged Product

To make the process straightforward, follow these steps:

Step 1 – Contact Us

Contact Sarte Leather customer support within 7 days of receiving your order.

Step 2 – Share Your Order Details

Provide your order number, name, and contact number.

Step 3 – Provide Evidence

Send clear photographs and, where available, an unboxing video showing the reported damage or defect.

Step 4 – Verification

Our team will inspect your claim and communicate the appropriate resolution.

Step 5 – Resolution

Once approved, we will arrange an eligible replacement or refund according to the circumstances.

8. Order Cancellation

Customers may request cancellation before their orders are dispatched.

Once an order has been dispatched or handed over to the courier, cancellation may no longer be possible.

For cancellation requests, please contact our customer support team as soon as possible and provide your order number.

9. Product Inspection

All reported damaged or defective products may undergo an inspection before a replacement or refund is approved.

Our inspection process helps us verify:

• The reported damage or manufacturing defect.

• The original product condition.

• Whether the issue existed when the product was delivered.

• Whether the product meets the applicable return conditions.

Requests involving customer-caused damage, misuse, or unauthorized alterations may be declined, subject to applicable legal requirements.

10. Policy Updates

Sarte Leather reserves the right to update or modify this Return & Refund Policy when necessary to reflect changes in our products, services, business practices, or applicable legal requirements.

Any updates will be published on this page with a revised Last Updated date.

We encourage customers to review this policy before placing an order.

11. Contact Us

For questions or assistance regarding damaged products, return requests, or refunds, please contact our team.

Thank you for choosing Sarte Leather. We appreciate your trust and look forward to serving you.