Privacy Policy

Last Updated: November 6, 2026

At Sarte Leather, your privacy matters to us. We respect the trust you place in our brand when you visit our website, explore our collections, or place an order.

This Privacy Policy explains how Sarte Leather collects, uses, stores, and protects your personal information when you visit www.sarteleather.com, place an order, contact our team, or interact with our services.

Our online store operates on Shopify, and we currently offer Cash on Delivery (COD) only as our payment method.

By using our website, you acknowledge that you have had the opportunity to review this Privacy Policy.

1. Information We Collect

When you visit our website, place an order, or contact us, we may collect certain personal and technical information to provide you with a smooth shopping experience.

Personal Information

Depending on your interaction with our website, we may collect:

  • Full name.

  • Email address.

  • Phone or mobile number.

  • Billing and shipping address.

  • Order details and purchase history.

  • Product preferences and shopping interests.

  • Information you provide when contacting our customer support team.

Order and Payment Information

Sarte Leather currently accepts Cash on Delivery (COD) only.

When you place an order, we collect relevant order information, including the total payable amount and delivery details, to process and fulfill your purchase.

Payment is collected in cash when your order is delivered to your provided address. We do not collect credit card numbers, debit card details, or online banking credentials through our website for order payments.

Technical and Browsing Information

When you browse our website, certain technical information may be collected automatically, including:

  • IP address.

  • Browser type and device information.

  • Operating system.

  • Website pages visited.

  • Time spent on our website.

  • Referring website or traffic source.

  • Cookies and similar tracking technologies.

2. How We Use Your Information

We use the information we collect to operate our business, fulfill orders, and improve your shopping experience.

This may include:

  • Processing and confirming your orders.

  • Verifying orders when necessary.

  • Arranging shipping and delivery.

  • Sharing delivery updates and order notifications.

  • Managing customer accounts and purchase history.

  • Handling returns, replacements, and refunds.

  • Responding to customer questions and support requests.

  • Improving our website, products, and services.

  • Understanding customer preferences and shopping behavior.

  • Sending promotional offers and product updates where permitted.

  • Preventing fraudulent or suspicious activities.

  • Maintaining business and order records.

We use personal information only for legitimate business purposes or as otherwise permitted by applicable law.

3. Sharing Your Information

Your privacy is important to us. We do not share your personal information indiscriminately.

However, certain trusted third parties may need access to relevant information to help us operate our store and fulfill your orders.

These may include:

Shopify

Our online store operates on Shopify, which provides the e-commerce platform, website hosting, checkout functionality, and supporting services required to operate our business.

Courier and Delivery Partners

We share necessary customer information, including your name, phone number, delivery address, and order amount, with our courier partners to arrange delivery and collect Cash on Delivery payments.

Website Analytics and Marketing Services

Where enabled, we may use analytics and advertising services to understand website performance, customer interactions, and improve our marketing activities.

Legal and Regulatory Authorities

We may disclose personal information when required by applicable law, legal proceedings, or legitimate requests from authorized government or regulatory authorities.

We do not authorize our service providers to use your personal information for purposes unrelated to the services they provide to us.

4. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve functionality and provide a better browsing experience.

Cookies may help us:

  • Remember your shopping cart.

  • Maintain your shopping preferences.

  • Understand how visitors use our website.

  • Improve website functionality and performance.

  • Analyze website traffic.

  • Support advertising and marketing activities where enabled.

You can manage or disable cookies through your browser settings or available website privacy controls.

Please note that disabling certain cookies may affect the functionality of some website features.

5. Data Security and Protection

Protecting your personal information is important to us.

We take reasonable administrative, technical, and organizational measures intended to protect customer information against unauthorized access, misuse, alteration, loss, or disclosure.

Our online store operates through Shopify, which provides security measures for its e-commerce platform and supporting services.

However, no method of internet transmission or electronic storage can be guaranteed to be completely secure. Therefore, we cannot guarantee absolute security of your personal information.

6. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy.

This may include keeping information to:

  • Maintain order and purchase records.

  • Complete delivery and customer service processes.

  • Manage returns, replacements, and refunds.

  • Maintain accounting and business records.

  • Resolve customer complaints or disputes.

  • Meet applicable legal and regulatory requirements.

When personal information is no longer required, we take reasonable steps to delete or securely dispose of it, subject to applicable record-retention requirements.

7. Marketing and Promotional Communications

We may send you updates about new collections, special offers, product launches, seasonal campaigns, and other Sarte Leather news where you have subscribed or where permitted by applicable law.

You can stop receiving promotional emails at any time by clicking the unsubscribe link included in our marketing emails.

You may also contact our customer support team to request removal from promotional communications.

Please note that opting out of marketing communications does not prevent us from sending important transactional messages relating to your orders, delivery, or customer service.

8. Your Privacy Rights

Depending on your location and applicable privacy laws, you may have certain rights regarding your personal information.

These may include the right to:

  • Request access to personal information we hold about you.

  • Request correction of inaccurate or incomplete information.

  • Request deletion of personal information, where applicable.

  • Withdraw consent where processing is based on consent.

  • Opt out of promotional communications.

  • Request information about how your personal information is collected and used.

To exercise any applicable privacy rights, you can contact our team using the contact details provided in this policy.

We may need to verify your identity before processing certain requests.

9. Third-Party Websites and Services

Our website may contain links to third-party websites, social media platforms, or external services.

These third-party services operate independently and have their own privacy policies and terms of use.

Sarte Leather is not responsible for the privacy practices, security, or content of independent third-party websites.

We encourage you to review their privacy policies before sharing personal information with them.

10. Children's Privacy

Our website and products are intended for a general shopping audience and are not specifically directed towards children.

We do not knowingly collect personal information directly from children without appropriate authorization where required by applicable law.

If you believe that a child has provided us with personal information inappropriately, please contact us so that we can review the matter and take appropriate action.

11. International Data Transfers

Our website operates through Shopify and may use third-party service providers that process or store information in countries outside Pakistan.

As a result, your personal information may be transferred to or processed in other countries with different data protection requirements.

Where applicable, we take reasonable steps to ensure that personal information is handled appropriately by our service providers.

12. Changes to This Privacy Policy

Sarte Leather reserves the right to update or modify this Privacy Policy when necessary to reflect changes in our business operations, website functionality, technology, or applicable legal requirements.

Any updates will be published on this page with a revised Last Updated date.

We encourage you to review this page periodically to stay informed about how we collect, use, and protect your information.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact our team.

We value your trust and appreciate your confidence in Sarte Leather.